Terms of Service

Last updated: 25 October 2026

Welcome to Little Cosmic Club! These Terms of Service explain the terms and conditions that apply when you visit our website or purchase products from our store.

By accessing our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.

1. About Little Cosmic Club

Little Cosmic Club is a small handmade business specialising in celestial-inspired gifts and personalised creations.

Throughout these terms, “we”, “us” and “our” refer to Little Cosmic Club. “You” and “your” refer to anyone visiting our website or purchasing from our store.

Business contact details

Business name: Little Cosmic Club

Email: [insert business email address]

Business address: [insert required business contact address]

2. Using Our Website

By using our website, you confirm that you are legally able to enter into a purchase contract.

You agree not to use our website for any unlawful purpose or to interfere with its security, functionality or normal operation.

We reserve the right to update, amend or remove website content where necessary. Any changes to these terms will be published on this page.

3. Our Products

Our products are handmade with care, and some items are personalised or made to order.

Because handmade products are individually created, slight variations in colour, finish, shape or appearance may occur. Product photographs are provided as a guide, and colours may also appear differently depending on your screen or device.

We aim to ensure all product descriptions, photographs and prices are as accurate as possible. These natural variations do not affect your statutory consumer rights.

All products are subject to availability.

4. Personalised Orders

Where a product offers personalisation, it is your responsibility to ensure that all names, spellings, dates, initials and other details entered at checkout are correct.

We will make your item using the information supplied with your order. We cannot accept responsibility for errors in personalisation details provided by you.

As personalised items are made specifically for you, they are generally exempt from the usual online change-of-mind cancellation rights. This does not apply where an item is faulty, damaged or not as described, and your statutory rights remain unaffected.

Please contact us as soon as possible if you notice an error in your order details. We cannot guarantee changes can be made once production has started.

5. Orders and Acceptance

When you place an order, you are making an offer to purchase the products selected.

An automated order confirmation confirms that we have received your order; it does not necessarily mean that your order has been accepted. We will notify you if we are unable to fulfil an order.

We reserve the right to cancel an order and issue a refund where necessary, for example if a product is unavailable, a pricing error has occurred or we reasonably suspect fraudulent activity. We will contact you if this happens.

Please check your order confirmation carefully and contact us promptly if any details are incorrect.

6. Prices and Payments

All prices will be displayed on our website at the time of purchase. Any applicable delivery charges will be shown before you complete your order.

Payment must be completed using the payment methods available at checkout.

We reserve the right to update product prices at any time. Changes will not affect orders that we have already accepted, except where a genuine error needs to be addressed appropriately.

If a pricing error is identified after an order has been placed, we will contact you to explain the issue and agree on the appropriate next steps before proceeding.

7. Making and Processing Orders

Many of our products are handmade or personalised, so preparation times may vary.

Any estimated processing or dispatch times displayed on our website are provided as a guide. If we anticipate a significant delay, we will endeavour to contact you.

If you need an item for a particular date, please contact us before ordering. We cannot guarantee delivery by a specific date unless this has been expressly agreed.

8. Delivery

Orders will be delivered to the address provided at checkout. Please ensure your delivery details are correct.

Delivery charges, available delivery options and estimated delivery times will be displayed during checkout.

Once your order has been dispatched, delivery is handled by the selected postal or courier service. We will assist with reasonable enquiries about delayed, lost or damaged parcels.

Responsibility for the goods remains with us until they come into your physical possession, or the possession of someone you have nominated to receive them, unless you independently arrange a carrier who is not offered by us.

Nothing in this section limits your rights where an order is delayed, lost or fails to arrive as agreed.

9. Returns and Refunds

Our Returns & Refunds Policy forms part of these Terms of Service.

Non-personalised online purchases may generally be cancelled within the applicable 14-day cancellation period, subject to the relevant legal requirements and exceptions.

Personalised and custom-made items are generally exempt from change-of-mind returns, but this does not affect your rights regarding faulty, damaged or incorrectly described products.

If your order arrives damaged, faulty or incorrect, please contact us with your order number, a description of the issue and clear photographs where possible. We ask that damage is reported within 14 days of receipt to help us assess the issue promptly.

We will handle returns, replacements and refunds in accordance with our published policy and applicable consumer law.

Please refer to our Returns & Refunds Policy for full details.

10. Product Care and Safety

Please follow any care instructions supplied with your purchase.

Our products must be used only for their intended purpose and in accordance with any applicable safety information provided.

Where products are intended for children, please read all product descriptions, age guidance and safety warnings carefully before use. Do not leave young children unattended with products that may present a choking, strangulation or other safety risk.

We cannot accept responsibility for harm caused by misuse, failure to follow supplied instructions or use contrary to stated safety guidance, to the extent permitted by law. This does not exclude or limit any liability that cannot legally be excluded.

11. Intellectual Property

All original content on the Little Cosmic Club website, including our branding, product designs, photographs, graphics, written content and logos, belongs to Little Cosmic Club or is used with permission.

You may not copy, reproduce, distribute, modify or commercially use our content or designs without our prior written permission, except where permitted by law.

Purchasing a product does not transfer ownership of our intellectual property rights.

12. Website Availability and Accuracy

We aim to keep our website accurate, secure and available. However, we cannot guarantee that it will always be uninterrupted, error-free or accessible.

We may temporarily suspend access for maintenance, updates or circumstances beyond our reasonable control.

Nothing in these terms excludes liability for inaccurate product descriptions or other matters where we are legally responsible.

13. Limitation of Liability

We are responsible for providing goods that meet the requirements of applicable consumer law, including being of satisfactory quality, fit for purpose and as described.

Nothing in these terms excludes or limits your statutory rights or any liability that cannot lawfully be excluded or limited.

Subject to those protections, we are not responsible for losses arising from circumstances outside our reasonable control, or from the misuse of products contrary to supplied instructions.

14. Privacy and Personal Information

We collect and use personal information to process orders, arrange delivery, respond to enquiries and meet our legal obligations.

Your personal information will be handled in accordance with our Privacy Policy, which explains what information we collect, how we use it and the rights available to you.

Please read our Privacy Policy before placing an order.

15. Third-Party Services and Links

Our website may contain links to third-party websites or use external services, including payment providers and delivery services.

These services may operate under their own terms and privacy policies. We are not responsible for the content or policies of independent third-party websites, although this does not affect any obligations we have in relation to your purchase.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website or legal obligations.

The latest version will be published on this page, with the date of the most recent update shown at the top.

The terms applicable to an order will be those in force when the order is placed, subject to any changes agreed with you or required by law.

17. Governing Law

These Terms of Service are governed by the laws of England and Wales, where applicable.

If you are a consumer, nothing in these terms removes any mandatory legal protections or rights you may have under the laws that apply to your circumstances.

18. Contact Us

If you have any questions about these terms, your order or our products, please contact us.

Little Cosmic Club

Email: [insert business email address]

Thank you for supporting our small handmade business. Every order helps us keep creating a little bit of magic! ✨