Returns & Refunds

At Little Cosmic Club, every order is made with care and a little bit of magic. We want you to be happy with your purchase, but we understand that sometimes things don’t go to plan.

Please read our returns and refunds policy below before placing your order.

1. Returns & Cancellations

If you change your mind about a non-personalised item purchased online, you have the right to cancel your order within 14 days of receiving it.

To be eligible for a return, items must be unused, in their original condition and, where applicable, in their original packaging.

Please contact us at [your email address] within 14 days of receiving your order to let us know you wish to return it. We will provide instructions on how to return your item.

Unless an item is faulty, damaged or incorrect, customers are responsible for the cost of return postage.

2. Personalised & Custom-Made Items

As our personalised products are made especially for you, we are unable to accept returns or offer refunds for personalised or custom-made items if you simply change your mind.

This includes items featuring personalised names, initials, dates or other custom details.

Please double-check all personalisation details before placing your order, as we cannot be responsible for spelling mistakes or incorrect information supplied by the customer.

This policy does not affect your statutory rights. If a personalised item arrives faulty, damaged or is not as described, please contact us so we can put things right.

3. Damaged, Faulty or Incorrect Items

We take great care when making and packing your orders. However, if your item arrives damaged, faulty or incorrect, we want to know so we can help.

Please contact us within 14 days of receiving your order, including:

• Your order number.

• A brief description of the issue.

• Clear photographs showing the damage, fault or incorrect item.

Photographic evidence is requested so we can assess the issue and determine the most appropriate resolution.

Once we have reviewed your photographs, we will contact you to discuss the next steps. Depending on the circumstances, this may include a replacement, repair or refund.

Please do not return an item before contacting us for instructions.

The 14-day reporting request helps us assess delivery-related damage promptly and does not limit any rights you may have under UK consumer law.

4. Refunds

Once a return has been approved and the item received, where a return is required, we will assess it and let you know the outcome.

Approved refunds will be issued to the original payment method. We aim to process refunds within 14 days of receiving the returned item or, where applicable, receiving evidence that it has been sent back.

For eligible cancellations, we will refund the standard outbound delivery charge. Any additional cost for a more expensive delivery option may not be refundable.

Where an item is faulty, damaged or not as described, we will follow the remedies and refund requirements applicable under UK consumer law.

5. Exchanges

We do not offer exchanges for change-of-mind purchases at this time. If you would like a different item, you may return an eligible non-personalised item in accordance with this policy and place a new order.

Faulty, damaged or incorrect items will be handled in accordance with your statutory rights.

6. Contact Us

If you have any questions about returns, refunds or an issue with your order, please get in touch.

Little Cosmic Club

Email: [your email address]

Please include your order number so we can help you as quickly as possible.

Thank you for supporting our small handmade business. Every order means the world to us! ✨