Privacy Policy

Last updated: 25 October 2026

At Little Cosmic Club, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit our website or place an order, how we use it, who we may share it with and the rights you have over your information.

Our website is hosted by Squarespace, which provides the platform we use to display and sell our handmade products.

By using our website, you acknowledge that you have been given the opportunity to read this Privacy Policy.

1. Who We Are

Little Cosmic Club is a small handmade business selling celestial-inspired gifts and personalised creations.

For the purposes of applicable UK data protection law, Little Cosmic Club is responsible for deciding how and why we use your personal information.

Our contact details:

Business name: Little Cosmic Club

Email: [insert business email address]

Business address: [insert business contact address]

If you have any questions about this policy or how we handle your personal information, please contact us using the details above.

2. What Information We Collect

Depending on how you interact with our website, we may collect the following types of personal information.

Information you provide when placing an order

• Your name.

• Billing and delivery addresses.

• Email address and, where provided, telephone number.

• Details of the products you purchase.

• Personalisation details, such as names, initials or messages supplied for your order.

• Payment and transaction information necessary to process your purchase.

We do not intend to collect full payment card details ourselves. Payments are processed through the payment provider selected at checkout.

Information you provide when contacting us

If you contact us by email or through a website contact form, we may collect your name, contact details, order number and the information contained in your message.

Information collected automatically

When you visit our website, certain information may be collected automatically through Squarespace and any other website tools we use. This may include:

• Your IP address.

• Browser type and device information.

• Pages visited and how you interact with our website.

• Website traffic and performance information.

• Cookie and similar technology data, subject to your preferences and applicable consent requirements.

3. How We Use Your Information

We use personal information for the following purposes:

To process and fulfil orders

We use your details to confirm purchases, make personalised products, arrange delivery, process payments and provide order updates.

To communicate with you

We use your contact information to respond to questions, deal with complaints, resolve order issues and provide customer support.

To manage our business

We may use relevant records for accounting, tax reporting, fraud prevention, legal compliance and the administration of our business.

To operate and improve our website

Where permitted, we use website analytics and technical information to understand how visitors use our website, identify problems and improve the shopping experience.

To send marketing communications

If you choose to subscribe to our mailing list, we may use your email address to send you product news, new launches, offers and updates about Little Cosmic Club.

You can unsubscribe at any time by using the unsubscribe link in our emails or contacting us directly.

We will only send marketing communications where we have an appropriate legal basis and any consent required by law.

4. Our Legal Bases for Processing Your Information

Under UK data protection law, we need a lawful basis for using your personal information.

Depending on the purpose, we rely on the following legal bases:

• Contract: To process your order, take payment, make your products and arrange delivery.

• Legal obligation: To keep required financial records and comply with applicable laws.

• Legitimate interests: To respond to enquiries, manage our business, protect against fraud and improve our services, where these interests do not override your rights.

• Consent: To send marketing emails where consent is required and to use non-essential cookies or similar technologies where consent is required.

Where we rely on consent, you can withdraw it at any time. This will not affect the lawfulness of any processing carried out before consent was withdrawn.

5. Who We Share Your Information With

We only share personal information where reasonably necessary to operate our business, fulfil your order or meet our legal obligations.

This may include the following service providers.

Squarespace

Our website is hosted by Squarespace. Information submitted through our website, including order and contact information, may be processed through Squarespace's systems to operate our online shop.

Payment providers

Payments are processed through the payment provider you select at checkout. Depending on the options enabled on our website, this may include Squarespace Payments, Stripe, PayPal or another payment service.

These providers process payment information in accordance with their own privacy policies and applicable requirements.

Delivery and postal services

We share the information necessary to deliver your order, such as your name and delivery address, with the relevant postal or courier service.

Website analytics and integrated services

If enabled, we may use analytics tools or other website integrations to understand website performance, manage communications or improve our services. The providers and information involved will depend on which integrations we use.

Professional advisers and authorities

We may disclose relevant information to accountants, legal advisers, regulators, law enforcement agencies or other authorities where necessary to comply with the law or protect our legal rights.

We do not sell your personal information to third parties.

6. International Transfers

Some of our service providers, including Squarespace or other integrated services, may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take steps to ensure that the transfer complies with applicable data protection law. This may include relying on an adequacy regulation or appropriate safeguards, where required.

7. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, dealing with queries, meeting legal obligations and resolving disputes.

Our retention periods depend on the type of information.

• Order and financial records: Retained for the period required by applicable accounting, tax and legal obligations.

• Customer enquiries: Retained for as long as necessary to resolve the enquiry and maintain any relevant records.

• Marketing information: Retained until you unsubscribe or withdraw your consent, subject to any limited records we need to retain to respect your preferences.

• Website analytics: Retained in accordance with the settings and retention periods of the analytics tools we use.

When personal information is no longer needed, we will securely delete it or anonymise it where appropriate, unless we are legally required to retain it.

8. Cookies and Similar Technologies

Our website uses Squarespace, which uses cookies and similar technologies to support website functionality, security and performance.

Depending on your settings and the integrations enabled on our website, cookies may be used to:

• Keep essential website and shopping functions working.

• Remember certain preferences.

• Understand how visitors use our website.

• Measure website performance and traffic.

• Support third-party services where enabled.

Strictly necessary cookies may be used where required to operate the website. We will seek your consent before using non-essential cookies or similar technologies where required by law.

You can manage your cookie preferences through our website's cookie settings, where available. You can also adjust your browser settings to control or delete cookies, although disabling certain cookies may affect website functionality.

For more information about Squarespace's cookies, please visit the Squarespace Help Centre.

9. Keeping Your Information Secure

We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse or disclosure.

Our website is hosted by Squarespace, which provides its own security measures. However, no method of storing or transmitting information online can be guaranteed to be completely secure.

We limit access to personal information to what is reasonably necessary for running our business and fulfilling our obligations.

10. Your Data Protection Rights

Under applicable data protection law, you may have the right to:

• Access: Request a copy of the personal information we hold about you.

• Rectification: Ask us to correct inaccurate or incomplete information.

• Erasure: Ask us to delete your personal information in certain circumstances.

• Restriction: Ask us to restrict how we use your information in certain circumstances.

• Objection: Object to certain types of processing, including direct marketing.

• Data portability: Request a copy of certain information in a portable format where the legal conditions apply.

• Withdraw consent: Withdraw consent where we rely on it as our legal basis.

These rights are subject to certain conditions and exceptions under the law.

To exercise your rights, please contact us at [insert business email address]. We may need to verify your identity before responding.

We will respond within the applicable legal timeframe.

11. Children's Privacy

Our products are designed with children and families in mind, but our online shop is intended to be used by adults placing orders.

We do not knowingly seek to collect personal information directly from children through our online shop.

Adults may provide children's first names or other personalisation details when ordering products. We use these details only as necessary to create and fulfil the requested order.

If you believe a child has provided personal information to us directly without appropriate authorisation, please contact us so we can assess the situation.

12. Links to Other Websites

Our website may contain links to third-party websites or services, including social media platforms and payment providers.

We are not responsible for the privacy practices of websites we do not operate. We encourage you to read their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal obligations.

Any updates will be published on this page, and the date at the top will be amended accordingly.

We encourage you to review this policy periodically.

14. Complaints and Contact Details

If you have any concerns about how we use your personal information, please contact us in the first instance so we can try to resolve the issue.

Little Cosmic Club

Email: [insert business email address]

Business address: [insert business contact address]

You also have the right to complain to the UK's Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

Website: www.ico.org.uk

We are committed to treating your information with care, just as we treat every order we make for you. Thank you for supporting our small handmade business! ✨